frequently asked questions

We get asked a bunch of questions about our courses. If you can’t find your answer below, don’t hesitate to hit us up! We’re stoked to help you out with any concerns.
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Can I video or take photos of your Education Courses?
You are encouraged to take photos at education courses but videoing is not permitted.
Is there warranty on electrical products?
Please fill out your warranty for all electrical items immediately on receipt. Any faulty products will be covered under the company’s (manufacturer) warranty.
What is your Cancellation and Refund Policy for Education Courses?

We reserve the right to cancel a course and a full refund will be given. For each course, we need a minimum number of students for it to proceed. If this number is not reached, the course will be cancelled three weeks prior to course commencement. If you plan on booking flights and accommodation, we advise you to hold off on booking flights and accommodation until the decision will be made. All students will be notified if the course is cancelled, otherwise the course will proceed.

All course fees are non-refundable. However, if we cancel or change a course date and/or location and you do not accept the changes, we will give you a full refund.

Substituting a person for a course is acceptable prior to course commencement and must be organised by the student who has booked.

In extreme circumstances, a transfer to another course may be available as a special consideration. The transfer must be used within 24 months (2 years) of the original course date. A valid credit card number will be required to hold any spot within the transferred course. This enables us to hold your spot, but will also be used in the event on a no-show at any course

Full payment must be made upon booking. We reserve the right to change our cancellation and refund policy at any time. Any payments made during a payment plan will not be refunded if there is a change of mind.

What is your Return Policy for Products and Books & DVDs?
We will only accept return of a product if it is faulty. You have up to 10 working days after delivery to notify us of the problem. A faulty product will not be accepted if you damage it yourself or it has been subject to normal wear and tear. For Books & DVDs, please make your choice carefully as there will be no refund after purchase of these items.
How can I pay for my order?
We accept Visa and MasterCard credit cards and have PayPal available. Your card information is protected by our secure web server.
What happens after I have placed my order?
Once you have placed your order, you should immediately receive an email detailing your order. Please check this and contact us if you have any problems or if you do not receive an email. We will normally process your order within one or two working days.
What happens if a product is out of stock?
If we do not have the product that you've ordered, we will notify you before we post your order. We will ask if you would like to substitute it with a similar one, wait until we have it in stock or remove it from the order.
How much is shipping for products?
The Shipping options and costs are shown when you check out. You can also click 'estimate shipping' at the bottom of your shopping cart to see the options. The shipping cost depends on your country and the weight of the items. If you have only ordered education courses, there is no shipping cost.
Is shipping insured?
If you select regular post, you are not covered for any losses if your products arrive damaged or do not arrive at all. If you select Express or Courier, you are covered for any losses.
How long should shipping take?
The Shipping options show the approximate time for delivery. In addition, if it is express Tracked, we will give you the tracking number and web address so you can track its delivery progress. Please contact us if you have not received your order within the expected time.
What if I'm out when my delivery arrives?
If Australia Post fails to deliver the first time, they should leave a card offering you the option for collection within a week from your local sorting office. If you live outside of Australia the service may vary from country to country.
How does your discount policy work?
Periodically we may have special offers on certain courses or products. These will be automatically shown on your order. We may also periodically offer discounts via a promotional code that you enter on our checkout form. Your order will be automatically updated with your discount. Note that a discount or offer cannot be used in conjunction with any other offer or discount.
Do you have a payment plan option?
Yes, we have payment plan options available using Ezidebit for all Australian courses. International students may also apply, and dependent of the students bank accepting international transactions. All payment plans are non-refundable and full course payment must be paid 6 weeks prior to course commencement. A small set up and transaction fee applies. Please email us at for all enquiries and to get started.
What is your Privacy and Security Policy?
Our relationship with our customers is very important. We have provided a secure website for you to shop and will only collect the personal information that is necessary to process your order. Access to this information is limited to the appropriate employees and will never be sold or given to any other company. If you have any questions concerning our security or privacy policies, please contact us.


Have a questions for us? We’d love to hear from you! Get in touch via the form to the right with any query you might have.

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